Electric Fireplace Repair
Heater, blower, remote, or flame-effect acting up? One tech sorts it out.
Learn moreRefractory panels aren't generic — they have to match your fireplace model exactly to keep the firebox safe, and tracking down the right ones is half the battle. We source OEM panels for Heatilator, Majestic, Heat-N-Glo, Lennox, Marco, Martin, Superior, and Vermont Castings — all the common DFW makes. We handle the sourcing and the install as one job, so you're not playing parts detective; the same crew that diagnosed the cracked panel brings back the correct replacement and fits it.
When the refractory panels in a factory-built firebox crack all the way through, crumble, or start to bow, sealing is no longer the answer — they have to be replaced. Most manufacturers draw a clear line: once a crack opens past their stated threshold, the panel has lost the integrity it needs to shield the metal firebox and framing from the fire, and a fire-safe firebox depends on panels that are intact. Texas Service Experts replaces failed panels to that standard, because a prefab firebox is only listed as safe to burn when its lining meets the manufacturer's specification.
Model-specific work is what replacement is. Prefab fireboxes are built to particular dimensions, and panels are made to match an exact make and model — a near-fit panel leaves gaps that defeat the purpose. So we identify the precise unit, source the matching replacement panels, and remove the cracked ones carefully so the firebox shell isn't damaged in the process. Getting the right panels for the right firebox is the whole job; everything else follows from it.
Tight to spec is how the new panels go in — no gaps behind or between them — so the heat barrier is continuous again and the unit's certified fire rating is restored. A panel that's loose or poorly seated lets heat slip past at the edges, so we fit them the way the manufacturer intended: snug, supported, and sealed where the spec calls for it.
Before we finish, we confirm the firebox is a safe, sealed enclosure and document the work. And we're straight with you about repair versus replacement: if a panel is genuinely sound we'll say so, and when it has to be replaced we explain exactly why. Since the same crew that swept the flue can change the panels in the same visit, the firebox gets sorted without booking a separate fireplace-only appointment.
With our crew, a refractory panel replacement is never guesswork. We scope every job from a graded, photographed inspection first — the NFPA 211 level the evidence calls for — so the work is matched to what your flue and masonry actually need, with the report to prove it. The documented inspection is the record the refractory panel replacement is built on.
Chimney inspectionA refractory panel replacement isn't a matter of opinion — it's held to published national standards. Texas Service builds every job to the named codes below and documents it, so the work is provably right for an inspector, an insurer, or a future buyer. These are the universal standards; your city's permit and inspection requirements are confirmed with the local authority before we pull the job.
Most manufacturers, consistent with NFPA 211's firebox-crack standard, call for replacement once a panel cracks past roughly 1/16 inch; by then the panel can no longer shield the firebox and framing the way the listing assumes.
Exact make and model is the only match we accept for a replacement panel, because a near-fit part leaves gaps that defeat both the heat barrier and the listing.
Seating the panels tight and gap-free brings the unit's certified fire rating back; a firebox is only listed as safe to burn with panels that are intact and correctly fitted.
Codes cited are the established national standards (NFPA, UL, IRC) that govern this service. The adopted code edition, permit, and inspection requirements vary by city —Texas Service verifies them with your local authority having jurisdiction on every job.
Match exact panels to the firebox model.
Extract cracked panels without damaging the shell.
Fit new panels tight to spec.
Confirm a safe, sealed firebox.
We've worked on 1,000+ DFW homes over 10+ years. Every job — small sweep or full rebuild — runs the same way: certified technicians, written quotes, photo reports, warranty in writing.
Exact manufacturer-matched replacement panels
Restores the unit's certified fire rating
Correct fit — no gaps behind panels
Repair-vs-replace assessed honestly
Family-owned, CSIA-certified, NFPA 211–compliant. We're the team you call when you want it done right the first time — no rotating subcontractors, no upsell pressure, no surprises. Same techs, same trucks, same standard.

The NFPA recommends a Level 1 inspection every year, with a sweep once buildup reaches 1/8" of creosote — for a wood fireplace you actually use, that's about once a heating season. The neighborly part: since we're already on the roof, the same crew checks your dryer vent and caps the visit with a quick whole-home safety look, so one appointment covers what would otherwise be three.
Yes — our inspectors hold current CSIA (Chimney Safety Institute of America) certifications, verifiable in the CSIA member directory at csia.org, and we have NFI specialists for fireplace work. The same trained crew handles your chimney, fireplace, dryer-vent and air-duct needs, so you're not juggling four different contractors for one house.
Yes — 24/7 response (subject to crew availability) for active leaks, an animal trapped in the flue, post-fire damage, and storm damage, same-day in most cases. One call reaches one crew that can handle whatever the situation turns out to need, instead of bouncing you between specialists while the water's still coming in.
Always — a written quote before we lift a tool, with photos of what we found, so you see exactly what you're approving. If the same visit turns up something in the dryer vent or ducts, it goes on one itemized quote and one invoice rather than a string of separate trips.
The Whole-Home Care Plan is our annual maintenance plan at $19.99/month ($240/year): a Level 1 inspection and sweep ($248 value), priority scheduling, 10% off all repairs, and emergency-response priority. Because one crew covers chimney, fireplace, dryer-vent and ducts, the plan keeps the whole house on a single schedule instead of a calendar full of separate service calls. Cancel anytime, no contract.
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Free written quote. Same-week scheduling. 24/7 emergency response when you need it.
Active leak, animal in flue, post-fire damage, or smoke event? Real humans on the line 7 AM to 12 AM every day — replies in under 2 minutes. Tech dispatch within 2 hours during business hours, subject to crew availability after-hours.
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