Three Separate Quotes, One Crew, One Morning in Plano

Problem

The booking started as a routine wood-fireplace sweep on a two-story home built in 1998. But the homeowner mentioned the dryer was taking two cycles to dry a load, and that the upstairs vents 'never really pushed air.' Three trades, three vendors, three trip fees, three mornings home from work — and no one tying it together.

Diagnosis

On the same visit the crew ran a Level 1 camera inspection of the flue (a half-inch of Stage 2 creosote — overdue), scoped the dryer line (lint packed near the roof termination, the real cause of the long dry times and a genuine fire risk), and pulled a return-air reading that confirmed the upstairs ducts were starved, not broken. None of it needed a second appointment — the same team is trained across chimney, dryer-vent and air-duct work.

Solution

• 01Level 1 flue inspection + full HEPA-vacuum sweep, hearth sealed and drop-cloth protected
• 02Dryer vent cleared end-to-end and re-secured at the roof termination
• 03Air-duct airflow balanced and the starved upstairs returns cleaned
• 04One written, photo-backed quote covering all three line items — approved on the spot
• 05Single invoice, single trip charge, one signature instead of three

Outcome

All three issues closed before noon in one visit. The dryer dropped from two cycles back to one, the upstairs finally held temperature, and the homeowner paid one trip fee instead of three. She enrolled in the Whole-Home Care Plan so the same crew keeps all of it on one annual schedule — and noted in her review that 'one truck handled what three companies wanted three days for.'